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Terms & Conditions

LUCKY ELEMENTS (ABN 45 868 821 245) is here to provide you a convenient and economical method of ordering nutritional, health and well-being products online. By using this Site you agree to be bound by the terms & conditions following. Please read them carefully. Your usage of the Site indicates your acceptance and understanding of these terms and conditions. If you place an order with LUCKY ELEMENTS this also indicates your acceptance & understanding of these terms and conditions.

INFORMATION & MEDICAL DISCLAIMER

NOTHING CONTAINED IN THE SITE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT. All information included in this site is not to be taken as a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. NEVER IGNORE PROFESSIONAL MEDICAL ADVICE THAT YOU READ ON THIS SITE.

DISCLAIMER FOR PRODUCTS SOLD

Except as expressly stated herein, LUCKY ELEMENTS makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. In no event shall LUCKY ELEMENTS, its Directors, Employees and Representatives be liable for direct, indirect, consequential or punitive damages related to the products sold.

ABOUT YOUR ACCOUNT

When you activate an account with LUCKY ELEMENTS, you will receive a password. You are responsible for maintaining the confidentiality of this password at all times. You agree to immediately notify us of any unauthorised use of your password or account, if you believe that confidentiality of your password has been compromised or any other breach of security. All of you registration and account history information is kept on a secure server to protect your privacy from outside parties. All of your private information is used for the limited purposes of processing your orders, for statistical purposes to improve our site and services, to assist in our site administration and to notify you of products or special offers that may be of interest to you.

ABOUT DELIVERY

At LUCKY ELEMENTS we will fill your order as soon as possible, generally within 1 working day of order confirmation.

We send all our orders via Australia Post and, dependent on delivery schedules for your location, you will receive your order within 3-14 working days from date of order.

If applicable, you will be charged a delivery fee over and above the cost of your order. These charges are dependant on the value of your order and may change from time to time.

Delivery within Australia as per the below schedule. Please note these prices are all inclusive of GST.:

Purchases between $0 - $49.99 - $7.50 delivery charge
Purchases between $50.00 to $74.99 - $5.00 delivery charge.
Between $75.00 to $99.99 - $3.00 deliver charge
For all orders of $100.00 or over - delivery is free of charge

Delivery to New Zealand: We have flat rate for orders to New Zealand of $15.00.

Delivery to all other International Countries: Delivery to all international countries (excluding NZ) is charged at 20% of the value of the order, with a minimum charge of $25.00

ABOUT PAYMENT & PAYMENT METHODS

All prices quoted on the site are in Australia Dollars and are inclusive of GST

Credit Cards: We accept all Visa, MasterCard, Bankcard, Diners Club and American Express. There is no surcharge for using your credit card to make purchases. We also accept payment via BPay, Cheque, Money Order or Funds Transfer.

ABOUT REFUNDS & RETURNS

If you receive any faulty or damaged stock, please advise us within 14 days and we will replace the damaged or faulty goods at no charge.

Any orders that you receive incorrectly through the fault of LUCKY ELEMENTS, will be replaced at no additional charge to you, or you can choose to receive a full refund of the initial charge.

If you order a product incorrectly, we are happy to refund your purchase or swap the unwanted item for another product, provided you notify us of the error within 7 days of date of receipt of goods and the products are returned to us unopened and in resalable condition. In this case, you will be responsible for any postage charges incurred.

If you paid for your order by credit card, any refunds to you will be credited directly back to your credit card and will be received within ** days. If you paid by means other than credit card (cheque, money order, EFT), LUCKY ELEMENTS will send you a cheque for the refund amount. Cheque refunds take approximately 14 days to process.

DID YOU MAKE A MISTAKE ON YOUR ORDER?

Once an order has been placed, we cannot guarantee being able to change an order prior to shipping. However, if you notify us of an order error via email or fax as soon as possible, being sure to include your order number and date of purchase, we will do our best to correct the order for you.

WHAT IF WE ARE OUT OF STOCK?

Our website contains stock control so this is a rare occurrence. If it we do run out of something your have ordered, we will contact you via phone within 2 working days of receipt of your order and provide you with an estimated time when the product is expected to be back in stock.

At this time you can decide to:

Keep the item on backorder, in which case as soon as the product is in store it will be shipped to you (at no further delivery cost to you)
You can choose to take a refund on the amount (please see refund details above) or
You can replace the product with another(s) to the same value if you wish.

CONTACT DETAILS

We want to make sure you receive your order as soon as possible. Please be sure to provide your exact billing address and telephone number. Incorrect information may cause a delay in processing your order.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by LUCKY ELEMENTS. Any and all material which appears on this site, including text, logos, graphics, images, photographs, icons, site design, graphics and other material (collectively the "Content" ) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2006, ALL RIGHTS RESERVED.

ACCEPTED BEHAVIOUR

By entering and using this site you agree not to replicate or copy this site or any of the information contained within it, break the terms that you have agreed or enter the site other than through the designated public and secure access presented to you as a first time user or a member.

OUR RIGHTS

LUCKY ELEMENTS may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

LUCKY ELEMENTS maintains the right to suspend or terminate access (Yours) to all or some of the Site, without notice, in our sole discretion.

INFORMATION ERRORS ON THE SITE

In the event a product is listed at an incorrect price due to an error in information received from our suppliers or due to a data entry (typographical error), LUCKY ELEMENTS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled LUCKY ELEMENTS shall within 7 days issue a credit to your credit card account in the amount of the incorrect price.

APPLICABLE LAW

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. You agree any claim relating to the Site and our service can only be dealt with in a court in Western Australia.

TERMINATION

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.